BBW Supervisor-WILLOWBROOK SHOPPING CENTRE

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

Our store leaders are the front line of our field leadership team: they’re retail and customer-savvy, dedicated brand ambassadors and thrive on the connections we make with our customers. As a Supervisor, you will enjoy the opportunity to work in partnership with the Store manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.

Responsibilities

Responsible for leadership tasks as delegated by the store manager

Provide individual and team performance feedback and recommendations to managers

Train, coach, reward and motivate associates to improve selling and the customer experience

Reinforce selling expectations, performance, results and accountability with all associates

Lead and model selling and customer experience standards

Set the direction and goals for the day/shift when associates arrive for work

Build a highly satisfied and loyal customer base through engagement, conversion and capturing customer phone and e-mail information

Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpretation/dissemination company directive

Act as the manager on duty when scheduled to support customer service, work with vendors, or address maintenance issues

Partner with the members of the sales leadership team to support action plans that optimize results and ensure effective execution of operational activities

Maintain policies and procedures

Qualifications & Experience

Proven experience delivering sales results

Ability to effectively communicate and foster a customer focused selling culture

Ability to provide effective, in the moment coaching to associates

Available for varied weekly shifts including weekend, closing and peak periods

Prior experience in a supervisory role, preferably in a retail setting

Core Competencies

Lead with Curiosity & Humility

Build High Performing Teams for Today & Tomorrow

Influence & Inspire with Vision & Purpose

Observe, Engage & Connect

Strive to Achieve Operational Excellence

Deliver Business Results

Benefits

We invite you to join Gingham Nation, where we invest in our associates through competitive, performance-based compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to our eligible associates include a no cost mental health program, health and prescription coverage, flexible and affordable saving programs, paid time off and a merchandise discount.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.

We only hire individuals authorized for employment in Canada.

Schedule: Full-time

Shift: Day Job

Travel: