Community Resources Team Supervisor

Job Description

Title: Community Resources Team Supervisor

Reports to: Director Wealth Management and Financial Resources

Supervises: Community Resource Partner, Business Resource Partner

Status: Exempt

Objective

This role leads our Community Resources Team in driving new membership acquisition through Select Employee Groups and by enhancing our brand visibility within the community. The ideal candidate will possess exceptional leadership skills, a strategic mindset, and a passion for community and local business engagement. As the Community Resources Team Supervisor, you will play a pivotal role in developing and executing strategies, coordinating promotional events, fostering external partnerships, and providing ongoing support, coaching and development to Team Members and other frontline staff.

Duties and Responsibilities

Provides guidance, coaching, and mentorship to team members to ensure alignment with sales goals and objectives

Sets clear performance expectations and provides regular feedback to drive individual and team success

Develops and implements strategic plans and activity calendars aimed at driving new membership through external partnerships, internal stakeholders, branch staff and Community Resources Team

Identifies and prioritizes potential employer partners for membership acquisition initiatives

Assigns team members to events and activities in alignment with their skillset, and helps to plan and outline deliverables expected for successful execution

Identifies target markets and opportunities for growth, leveraging promotions, events, and partnerships

Generates leads through cold calling, networking, and other outreach methods

Provides support and training to branch employees on sales strategies, promotions, and outreach initiatives

Collaborates with internal stakeholders to align sales strategies with overall business objectives and priorities

Plans, organizes, delegates, and executes promotional campaigns and events aimed at attracting new members and increasing brand visibility

Serves as relationship manager to partner businesses, liaises directly to coordinate new hire events that introduce employees of partner business to credit union membership benefits and services

Makes recommendations to internal partners on promotional materials and collateral to support sales efforts

Collaborates with partner organizations to identify opportunities for joint promotions or events that benefit both parties including new hire orientations

Cultivates and maintains relationships acting as a liaison between the credit union and external partners, representing our organization professionally and fostering mutually beneficial relationships

Leverages existing business partnerships to increase awareness of credit union membership benefits and services

Utilizes promotions, incentives, and special offers to attract new members and encourage account openings

Attends community events, job fairs, and new hire orientations to promote credit union membership and services

Utilizes available resources to generate leads from attendees during special events and community activities.

Engages and trains KEMBA associates attending events to maintain performance expectations and consistent brand representation

Tracks and reports on sales activities, including leads generated, membership sign-ups, and conversion rates

Analyzes sales data to identify trends, opportunities, and areas for improvement

Provides regular updates and reports to management on sales performance and progress towards goals

Delivers presentations or workshops on financial topics at community events or partner organizations, demonstrating by example the high level of quality expected from team members

Oversees volunteer activities, providing guidance and support to ensure successful event execution

Performs other duties as required by Credit Union management

Develops and maintains an understanding of Credit Union history, philosophy, organization, policies, and operational procedures

On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs

Must be able to relate to other people beyond giving and receiving instructions:

Can get along with coworkers or peers without exhibiting behavioral extremes

Perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others

Respond appropriately to criticism from a supervisor

Required Qualifications

The ability to work evening and weekend hours

Bachelor's degree in marketing, communications, business administration, or a related field (preferred).

5-7 years of experience in event planning, community engagement, or marketing roles

Strong organizational and project management skills, with the ability to multitask and meet deadlines

Excellent interpersonal and communication skills, both verbal and written

Creative thinker with a keen eye for detail and design

Ability to work independently as well as collaboratively in a team environment

Proficiency in Microsoft Office Suite, including Microsoft Word, Outlook, and Power Point

A passion for community involvement and promoting financial literacy

Ability to handle multiple projects at one time

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of the job, the employee is regularly required to sit; use hands to manipulate, handle, feel, and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.