Case Manager/Team Lead

Job Description

Position Description: GENERAL STATEMENT OF RESPONSIBILITIES:

Provides case management support for adults with intellectual disabilities living in community based settings. Will provide some direct care and other risk management functions according to the need presented. Supports Program Supervisors/Directors to enhance the quality of care through individual choice in accordance with the agencys mission. Performs duties with focus on consumer-centered services, consumer choice, discretion, and attention to detail in accordance with the agencys mission.

Receives supervision from Program Supervisors/Directors, who provide specific and general assignments and review work as appropriate in terms of final results.

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to:

1.\tManages a case load of 7-10 individuals to complete quarterly reports, plan updates, falls risk plans/assessments, annual paperwork, support instructions, and assessment updates as needed.

2.\tMaintains the electronic health care record for individuals assigned to ensure that all data is uploaded into the EHR system.

3.\tProvides support at annual meetings, client care specific meetings, and supports the completion of root cause analysis for individuals on assigned caseloads.

4.\tProvides some direct care supports to individuals at assigned programs when not engaged in case management duties. This may include support for medical appointments, community activities, and/or DSP coverage in assigned programs.

5.\tWill participate in On Call responsibilities for assigned RRSI Director Team, and respond to individual care needs and or critical staffing issues as needed.

6.\tProvides oversight for assigned program health appointment and records system.

7.\tProfessionally communicates and advocates for clients in accordance with RRSI Code of Ethics and all applicable DBHDS and Human Rights regulations.

8.\tAssists assigned Program Supervisor/Director with maintaining compliance for all DBHDS Licensing standards and Human Rights compliance.

9.\tPerforms other related duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

Knowledge: Strong knowledge of intellectual disability concepts, principals of normalization, and independent living needs of adults with intellectual and/or developmental disabilities. Knowledge and commitment to person-centered thinking, ability to make individual choice, and positive behavioral supports. Knowledge of current DBHDS standards for person-centered supports, risk management strategies, and behavioral management competencies as outlined by DBHDS.

Skill: Excellent communication skills to communicate effectively in written and oral form. Effective organizational and time management skills. Computer skills, with a high level of proficiency in database programs and attention to detail to maintain accurate recordkeeping. Working knowledge of other primary Microsoft Office programs. Safe operation of a passenger vehicle.

Ability: Demonstrated ability to maintain client records in accordance with RRSI policy, DBHDS and DMAS standards and manage time effectively to meet deadlines. Able to interpret agency policies and procedures when maintaining client records. Able to provide case management supports, understand risk mitigation strategies, and carry out emergency procedures when needed. maintain appropriate CPR/FA/AED certification; interact effectively and courteously with team members, clients, and the public. Able to be flexible in work scheduling (which includes working at least two weekends per month). Dedication to keeping up to date technically, using technology effectively, and applying new knowledge to the job.

QUALIFICATIONS:

\tBachelor's Degree in Human Services preferred, or a field related to community services.

\tOne or more years of directly related experience or any combination of training and experience which provides the required knowledge, skills, and abilities.

\tValid Virginia Driver's license and acceptable Department of Motor Vehicles Driving record and dependable transportation.

\tAbility to successfully pass a background check, and other pre-employment screening.

PHYSICAL REQUIREMENTS include but are not limited to:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

\tAble to sit at a desk comfortably while working on a computer, for extended periods of time.

\tOccasionally required to move within and between worksites for distances of up to 20 miles.

\tNear and far visual acuity to perform activities such as: completing written documentation; viewing a computer; operating a motor vehicle.

\tAble to communicate with staff, individuals served, their families, guardians and collateral agencies engaged in mutual supports, and regulatory agency representatives in person, by phone and/or in writing.

\tAble to move safely within the home environment, which may include stairs and multiple stories.

\tAble to lift up to 50 pounds to assist individuals who have physical challenges with positioning, transferring or ambulating as needed.

\tOccasionally bend, kneel, stoop and lift to assist clients with tasks such as walking, dressing, toileting and bathing.