IT Help Desk Support - Level II

Job Description

Summary

Our client is a leading IT Solutions Company in the Memphis, TN area and they are in immediate need of a Help Desk Support Level II Technician / SysAdmin. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. You will work together with their established team to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. In addition, this position is responsible for any onsite work needed such as dispatched support, installations, and project work. Key proactive tasks and system monitoring are also key responsibilities in which make direct positive impact on our client's customers. They strive to be as proactive as possible to reduce reactive issues, so customers focus on what is important to them and their business.

Qualifications & Requirements

5+ years as IT Support Specialist or Systems Administrator - direct end-user support is required

Keen ability to troubleshoot IT issues and dedication follow an issue all the way to resolution

Excellent written and verbal communication with team members and customers

A willingness and commitment to learn new things and grow new skill sets

Ability to work on multiple priorities and/or projects simultaneously

Ability to work with little supervision

Organized, detail oriented and self-motivated.

Take ownership and be accountable for solving support tickets

Ability to fulfill night and weekend shifts as part of our on-call rotation

Ability to work with Level1 on escalated tickets and provide training/feedback for improvement.

Advanced knowledge and competency of all Microsoft Workstation Operating Systems and Applications

Advanced knowledge in managing Microsoft Server Operating Systems and Networks

Intermediate knowledge managing firewalls, layer 2/3 switches, access points and other networking devices

Administration and configuration of Microsoft Office 365 email, applications, and Azure AD

Advanced knowledge of Azure AD, SharePoint, MDM, MFA

Advanced knowledge or Microsoft Active Directory and Group Policy

Experience working with computer peripherals, such as printers and scanners

Strong understanding of hardware, software, and network troubleshooting

Ability to perform onsite installations of IT equipment.

Experience with VPN technologies; configuring, supporting, and troubleshooting

Strong understanding of DHCP and DNS configuration and management

Advanced trouble shooting skills to identify and solve difficult escalated issues.

Virtual Environment Management (VMWare, Hyper-V, Hyper-Converged)

Additional Skills Nice to Have

Previous MSP (Managed Service Provider) experience

Experience working with PSA and RMM tools, such as ConnectWise, Autotask, Kaseya

Certifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365

Continued education: Associate or Bachelor degree in MIS or Computer Science

What the company offers

Position is Full-Time, salaried and includes these great benefits:

Health, Dental and Vision Insurance

401K retirement plan

Life Insurance

Paid Time Off (PTO)

9 paid holidays

Professional development assistance, training, and certificationsEmployment Type: Full time Location: Memphis, TN