IT Help Desk Support - Level I

Job Description

Summary

Our client is a leading IT Solutions Company in the Seattle, WA (Bellevue, WA) area. They are in need of a Helpdesk Support Level I technician. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor specific hardware and software.

Duties & Responsibilities

Front line defense with customers calling in with technical issues

Ability to properly hand calls off to more experienced technicians when needed

Following tickets through the process until closure.

Password resets

IP Phone setup

PC setup (i.e. software install, adding domains, etc)

IT equipment installation

Printer install

Assisting onsite technical lead with various IT-related projects.

New User On-boardingQualifications & Requirements

2+ years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, Helpdesk Representative; IT Service Desk; IT user support

Preferably has some certifications, such as A+, Security+, Network+, or another equivalent certification.

Experience working in an environment using ticketing software, such as Autotask, Connectwise, or another ticketing system.

Work-related experience with an RMM (Remote Monitoring & Management Solution), such as Kaseya, Datto, Continuum, Connectwise, etc.

General understanding of software installation

General understanding of printer installation

Excellent customer service skills (courteous, tactful, and professional demeanor).

Excellent written and verbal communication skills, with experience presenting to groups.

Reliable work ethic.Employment Type: Full time Location: Bellevue, WA