Customer Service Representative

Job Description

WHY WORK FOR SUMMERS?

Summers Plumbing Heating & Cooling is a continually growing company with tons of opportunity for personal and professional growth! Our team is close-knit and we strive to promote excellence as we interact with our customers. Come grow with us!

$$ COMPETITIVE BASE PAY WITH OPPORTUNITIES FOR GROWTH! $$

SEARCHING FOR A CUSTOMER SERVICE REPRESENTATIVE WITH AT LEAST 3 YEARS OF CALL CENTER EXPERIENCE & SALES BACKGROUND!

The Customer Service Representative is responsible for:

Assisting in taking all incoming client calls, recognizing that this is where the client will form their first impression of the company. Good communication with the client is essential!

Consistently in-bounding and out-bounding calls. This will include some happy checks with customers and some inside sales.

Make sure that taking care of the clients takes higher priority than any other task and that the clients are enthusiastic about how they are treated. Have a courteous and pleasant demeanor whether on a phone call or not. Know that courteousness affects other team members' spirit.

Making sure that the phone is answered before the third ring and that the approved company greeting is used each time.

Making absolutely sure that a client is notified ahead of time if the technician is not going to arrive at their home in the scheduled time window and re-scheduling the time to the client's

Assisting is sales of Safety Comfort Agreements. Extra scheduled service appointments should be booked to make up for any shortfall of repair calls. Performing the budgeted number of service and repair calls each day is critical, because residential replacement leads are coming from those calls.

Attending regular CSR training

Attending regular staff meetings

Other duties as assigned.

The CSR Will:

Be attentive to detail

Have excellent interpersonal communication skills!

Take responsibility for work

Solve problems quickly and creatively

Collaborate with the team on a regular basis

Assist in decision making and be regularly required to make decisions for scheduling/dispatching

Take initiative

Maintain regular attendance

Be professional in appearance

Have a positive and team oriented attitude

Abide by all company policies and procedures

OUR BENEFITS:

Employee Stock Ownership Plan - YOU OWN STOCK IN SUMMERS!

Paid holidays

Paid Time Off

Medical Insurance (FREE OPTION!)

Vision Insurance

Dental Insurance

FREE Long Term Disability Plans

FREE Life Insurance

Additional Life Insurance Options

Short Term Disability

Legal Insurance

Pet Insurance

Home/Auto Insurance

Critical Illness Insurance

Accident Insurance

401(k) With Company Match!

Company Outings

Annual Colts Game Outing

Holiday Parties

Company Truck & Gas Card

Company Cell Phone (field employees)

Paid Ongoing Training

& Much MORE!

APPLICANT MUST BE AVAILABLE TO WORK ANY SHIFT FROM START TIME 7AM TO END TIME 6PM.