Hotel Housekeeper/Room Attendant

Job Description

Description:

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.

Summary:

The Hotel Housekeeper/Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting and clean, and they address all guest inquiries politely and knowledgeably.

Duties & Responsibilities:

Prepare rooms for cleaning

Make beds

Dust rooms and furniture

Replenish guestroom and bathroom supplies

Clean the bathroom

Clean the closet

Vacuum and rack the carpet

Check and secure the rooms

Deliver and retrieve items on loan to guests (e.g. iron and ironing boards)

Ensure public areas, such as hallways, are cleaned and orderly

Ability to lift 50 lbs. and walk, sit, or stand for extended periods time

Ability to work independently and with a team

Manage guest calls, requests, & complaints in the area assigned to them

Additional tasks may be assigned at any given timeRequirements:

Qualifications:

A secondary school diploma is preferred

Previous hotel-related experience desired

Experience using industrial cleaning equipment and products a plus

Professional attitude is required

Benefits:

Competitive salary

Annual review with increase potential

401k program with company match

Additional benefits may be available

Arbor’s Guiding Principles:

Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:

Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.

Lead with Heart - Be kind, passionate and hospitable.

Be Accountable - Take ownership and deliver results.

Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.

Celebrate Differences - Embrace diversity; respect individual opinions and ideas.

Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.