Customer Service Representative

Job Description

***AFTER RECENT INTERNAL PROMOTIONS AND A RECENT REMODEL/EXPANSION, WE ARE LOOKING FOR MORE CANDIDATES TO JOIN OUR GROWING FAMILY! PLUS, NEW PAY PLAN AND HIGHER STARTING WAGES BASED OFF EXPERIENCE

Overview

Are you looking for a career in service but do not know how to get your foot in the door? If so, let us help you kick start your career! As a Customer Service Representative, you will be part of the Jeff Belzer service department team dedicated to resolving customer issues in a prompt, professional and friendly manner while focusing on positive customer experiences.

Our dealership is a fast paced environment and requires someone who can multitask. This position is the first point of contact at our dealership and it is essential that you provide a good impression to our customers whether in person or on the phone.

This position is primarily responsible for providing world-class customer service and responding to inquiries from our customers. This includes providing prompt and courteous service to customers, service advisors, and service managers in regard to customer questions or issues.

Benefits

One of the largest Auto Groups in the entire Midwest

401k with employer match

Paid training

Plenty of growth opportunity (we have set all-time store records in most metrics, 12 out of 12 months in 2023!)* PLUS, vast majority of promotion comes from within the company*

Health, vision, dental, disability, life and vision Insurance

Ability to assist our guests with ALL 7 brands, Certified, and pre-owned vehicles

Employee vehicle purchase plans

Long term job security

Fixed work schedule

Discounts on accessories, products, and services

Management staff committed to your success

We provide the tools you need to succeed with training, materials and coaching

Responsibilities

Provide world-class customer service and immediate resolution to inquiries at the point of contact

Provide dedicated, personalized support delivered over the phone, email, and text

Adhere to our robust Customer Quality Follow-up Program.

Skills

Excellent interpersonal, written, and oral communication skills.

Demonstrated ability to provide excellent customer service.

Ability to display Empathy

Excellent Problem Solving and Decision Making Skills

Good organizational skills

Positive attitude Accurate and detail oriented

Work independently and function as a team player

Strong computer skills with a working knowledge of Microsoft Word, Excel, and Web Browsers

Schedule

Evening shift 12-8PM (Monday-Thursday)

Friday and Sunday - (Days off)

9am-5pm (Saturday)

About us: Jeff Belzer's has been family owned and operated for over 40 years. As one of the largest volume dealers in the Midwest, our group is proud to represent 7 of the Nation's top brands at three locations. Our newest location is open for business in Roseville! Jeff Belzer's also provides a state-of-the-art collision facility, full accessories up-fit department, growing commercial department, and fully ASE certified service department with rental car/shuttles services available.

All these important factors provide our 500+ staff members with the unique set of tools needed to operate at the level required to be successful. Which has catapulted our group to the #1 Chevrolet volume Dealer (2013-2023), Chevrolet's Prestigious- "Dealer of the Year" (2017-2022), #1 Dodge/Ram (2014-2023), #1 Kia Dealer (2016-2023), and #1 HD dealer for Ford in 2019 & 2020! With our newest location in Roseville, we are now the largest Chrysler, Jeep, Dodge, and Ram dealer in the entire state of Minnesota!

EEOC statement:

Jeff Belzer Auto Group is an equal opportunity employer. We value and respect diversity in our workforce and strive to create an inclusive work environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. We encourage individuals of all backgrounds to apply for this position.