Customer Service Representative

Job Description

Would you enjoy helping customers over the phone in a fast-paced office environment? Are you ready to step into a rewarding role where your exceptional customer service skills will make a significant impact? Bob Boldt HVAC in Burnsville, MN is currently seeking a full-time Customer Service Associate to join our team.

WHY YOU'LL LOVE WORKING WITH US

Excellent pay: We offer our Customer Service Associate a competitive wage of $17-$21/hour, based on experience.

Generous benefits: Our benefits include a 401(k), PTO / Holiday pay

Growth opportunities: We believe in investing in our employees' professional development which is why we offer ongoing training opportunities.

Positive work environment: Join a team of friendly professionals who support and encourage one another. We foster a collaborative and inclusive atmosphere where your contributions are valued.

ABOUT BOB BOLDT HVAC

Bob Boldt HVAC has been proudly serving our community's heating and cooling needs since 1988. Our talented team provides exceptional HVAC service, repair, and new system installation. We also specialize in improving indoor air quality.

For us to remain successful, we need a capable and hardworking team behind us. We encourage employees to grow personally and professionally, so we provide continuous training to help them develop their skills. Our company also offers competitive compensation and fantastic benefits, making this a great place to build a long-term career. We'll provide the training, you supply the drive, and together we can go a long way!

WHAT YOU'LL DO AS A CUSTOMER SERVICE ASSOCIATE

Customer service: You are the friendly voice on the phone and the face of our company! You answer customer phone calls, address inquiries, provide information, take orders, handle complaints, and outbound "Happy Calls". Our customers can count on you to ensure their HVAC needs are met with efficiency and professionalism.

WHAT YOU'LL BRING

Your organizational, communication, and interpersonal skills will ensure your success in this role. If you have the following qualifications, you may be the Customer Service Associate we're looking for!

High school diploma

1 year of office administration education or comparable work experience

Good computer skills including knowledge of common office applications such as Microsoft Office

Excellent phone skills and experience with or ability to learn business phone systems (Service Titan a PLUS)