Front Desk Coordinator

Job Description

Ferraro Spine and Rehabilitation is a multi-disciplinary outpatient medical practice committed to helping patients live without pain and move better than yesterday. Based in Saddle Brook, New Jersey, FSR has served the community for over 25 years.

Our state-of-the-art facility integrates physical therapy, occupational therapy, chiropractic care, acupuncture, and performance training. We have an unwavering commitment to clinical excellence, patient satisfaction, and the career development of our team.

We are looking for a friendly, positive individual eager to learn and share their passion with patients through our holistic approach to wellness and rehabilitation.

We are committed to empowering members of the FSR team and helping them build their careers. Whether a physician, athletic trainer, front desk, or other administrative staff, each member has the opportunity to build the business and become an integral part of our journey.

As Front Desk Coordinator, you will:

Provide exceptional customer care to patients, referrals, and physicians

Maintain a multi-faceted appointment schedule across the practice

Manage multi-line phone system and relay messages as needed

Participate in day-to-day practice management, including processing payments and communicating with patients, physicians, and all other third parties

Obtain information from patients and register in our integrated practice management system

Track productivity, referral sources, and cancellations in associated logs

Accept additional tasks as assigned

Support the growth of the practice

We are seeking candidates who:

Are powerful communicators and effective listeners

Can multi-task in a fast-paced, energetic medical office environment

Have previous experience with practice management systems

Have a background in supporting finance and cash management

Are organized, efficient, and detail-oriented

Are capable of taking in new information and processing it accordingly.

Have a working knowledge of PC applications, including but not limited to Microsoft Word, Excel, SharePoint, Etc.

Innate customer service skills

Have a working knowledge of health insurance and the pre-certification process

FSR Benefits:

Generous contribution toward health, dental, vision, and life insurance

401k + Match

Paid Time Off

Continuing education stipends

Free access to our 4,000 SF fitness facility and recovery modalities (including a sauna!)