Field Service Technician

Job Description

Cornell is seeking a Field Service Technician to manage the installation process when we sell directly to the end user. Perform necessary installation activities and manage installation team. Provide technical support and system training to all customers for installation and troubleshooting concerns. Develop and maintain the installation documentation, system operation and customer training materials. Provide technical sales support to construction industry installation personnel, senior communities, sales and manufacturing to continually improve the quality, service and simplicity of installation of both our hardware and software products.

Duties & Major Responsibilities

Establish and maintain a culture of customer-service and personal accountability within the Technical Support organization.

Provide technical assistance and training to customers as required in the quotation, installation, operation and troubleshooting Cornell products

Communicate clearly

Interpret installation and wiring diagrams to assist sales in the quotation of projects.

Manage day-to-day activities of the installation and support teams, including resource scheduling and task prioritization.

Act as the liaison between the sales, manufacturing, and support teams during Inform implementations.

Manage customer issues from start to finish with detailed information and documentation entered into the company help desk system

Initiate the RMA process where necessary and follow the process till completion including ordering replacements of equipment and handling return of hardware.

Technical Knowledge / Skills

Ethernet communications (both wired and wireless).

Low voltage communications and related applications such as building security, access control, intercom, fire alarm, facility management, etc.

Microsoft Windows and Linux server environments.

Android, iOS, and Windows Mobile client environments.

Relational databases and SQL.

Technical troubleshooting.

Project management.

Process mapping.

Physical Requirements

Ability to climb ladders and stairs

Stand and walk for long periods of time throughout the work day

Comfortable working in basements and attics of structures both finished and different stages of the construction process. May also require working outside in different temperatures

Ability to lift up to 50 pounds

Use hand tools including cordless/power drills, screwdrivers, and other hand tools

Company Description

Joining our team offers an exciting opportunity to contribute to ours and your growth and success while building your technology sales resume in growth markets. If you possess strong sales acumen, leadership skills, and a passion for achieving targets, we invite you to apply and be part of our dynamic sales team.