Network Specialist / IT Technician

Job Description

Santa Cruz is looking for a skilled and knowledgeable technician whom knows how to build, upgrade, repair, and maintain servers, run/terminate cables, configure access-point/routers/gateways, installation of security cameras and workstations, troubleshoot business and home office connected devices and networks, knowledge of smart devices, plus skills and knowledge listed below and in our job description on our website.

ClickAway is foremost a retail company that provides device repair in store and at business and homes. We are a B2C and B2B service provider.

Please visit our website to learn more about our company and read through the full job description here:

Wage:

Non-exempt, full-time

Hourly base wage dependent on City minimum wage + DOE

Additional earnings of 10% of GP per invoice

End of Month bonus for reaching milestones

All wages combined to approx $55-90K gross wage annually

Requirements:

Eligible to work in the USA

Consent to background and reference check

Possess California Driver’s License and provide clean DMV record.

Must be living within the area of our stores at time of application.

Available to work during all business hours with Fri/Sat/Mon required days.

Minimum Experience with at least 2 years in:

Designing, installing, configuring, and troubleshooting cabled, wireless and mesh computer networks.

Cleanly routing and terminating ethernet cables.

Familiar with using Ubiquiti and/or TP-Link product lines - especially remotely managed network.

Familiar with Managed IT service monitoring software such as ConnectWise, Atera

Hardware and some software troubleshooting and repair, upgrade, replace and install on computers

Have customer service & sales experience, and comfortable working on commission.

In addition to working on networks, the Technician will receive devices from customers, listen and discuss the problems, diagnosis software/hardware, and provide appropriate steps for troubleshooting. IT Technicians will run diagnostic tools on Apple, Android, and Windows devices, networks, or other devices and present options to customers; take appropriate actions based on authorization from customers. Repair, replace, install, and/or upgrade hardware and software, or replace customers’ device entirely. Follow the appropriate standards of operation from check-in to resolution to check-out process.

A candidate will possess some or all the following experience/skills: The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive.

Other duties may be required and assigned.

Create a first-rate customer experience

Knowledgeable on latest diagnostic tools for computers

Understands parts of systems and able to identify computer components

Networking – onsite jobs; homes, businesses, servers

Set-up servers and set-up of Networks and/or troubleshooting networks

Repair, replace, upgrade hardware within the device

Install operating systems and software, programs, MS Office, financial programs, web browsers, email clients, etc.

Knowledgeable regarding virus detection protocols and programs

Manages deadlines and multiple priorities simultaneously

Create invoices through Company ExtraNet system, breakdown pricing as needed per customer requests

Accept payments from customers for services

Sales of PCs, Macs and OS software

Create Worker Orders, Purchase Orders, and Invoices

Respond to email questions entered on website

Answer customer telephone calls, utilizing scripts as providedCompany Description

ClickAway has been around since 2002 helping people with their devices from computer repair, their network, mobile devices, printers, and provides many more services for home office and other small/medium businesses.