IT Helpdesk Specialist

Job Description

IT Helpdesk Specialist

Santa Monica, CA 90404 (*Local candidates- Onsite 3 days a week)

$32-36hr (Weekly pay)

6 month contract (High potential for permanent and extension)

Full-time M-F 9am-5pm

Benefits: Medical/Dental/Vision

Our clients mission is to provide a healthcare communication solution that radically improves the way care is delivered. Since 2010 they have been transforming healthcare communications. Their cloud clinical solutions have been used by 700 healthcare organizations and 700,000 care team members. Are you ready to join a company of highly motivated people, who do their best work in a dynamic and informal environment? They are seeking anIT Helpdesk Specialistwho poses excellent customer service and enjoys engaging with employees and helping support the team!

Duties:

Perform desk set-up, hock up equipment and computer set-up

Maintain and deploy desktop and laptop system images

Provide troubleshooting for onsite and remote workers

Account access, application and hardware provisioning/deprovisioning for users

Track and maintain IT inventory

Support Zoom, JAMF and SaaS application

Set up IT and AV equipment

Requirements:

Computer Science Technical Degree or equivalent experience

2-10 years of help desk experience

Requires troubleshooting and end user support both remote and onsite

Experience troubleshooting Windows 10 &11

Experience troubleshooting Mac OS, preferably Mac OS Sonoma

Must have experience with ticketing systems; Jira, Freshservice or similar.

Must have excellent customer service experience; outgoing and cheerful

Requires experience with MS Window and MS Office 365

Requires knowledge of Zoom, Jamf, and SaaS applications

Experience with Asset Management and inventory

Some understanding of setting up AV equipment (TVs, audio, video, etc.)

Experienced with desk set-up, computer hock up equipment and computer set-up

Ability to lift 25 lbs. in order to move equipment as necessary and ability to crawl under a desk in order to access equipment as necessary

Please send your resume. Thank you!

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.