Customer Care Representative

Job Description

The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume office center. We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat, or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the ASC community and grow your career in a dynamic, family-friendly atmosphere.

Answer high-volume inbound customer calls via an automated phone system

Make outbound calls to patients, referrals, and sales as needed

Utilize resources to troubleshoot and resolve patient issues

Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)

Communicate effectively and professionally with patients, teammates, healthcare professionals, and sales team

Consistently meet and attain required Key Performance Indicators (KPIs)

Perform other duties as required

Conduct research to provide answers for customers to resolve their issues

Microsoft Office applications and other computer software

Some driving is required for this job

Client presentations and set-ups

Conduct research to provide answers for customers to resolve their issues