Product Specific Engineer

Job Description

Job Description:

Support Engineering and Operations of Citrix VDI and W365 Cloud Desktop

Create, manage and maintain standard Virtual Gold Images and templates

Perform technical support, troubleshooting and problem resolution including and not limited to operating system issues fixing and reinstallations, Software image installations, End users data backup and restore, Client computing applications installations and issue resolution

Oversight of group policy including review of existing policies and proposed changes to ensure on its functionality.

Perform Xen Desktop/APP administration to support the development environment.

Work with other team members (VDI, End User Computing, Network, Storage, Application) to resolve issues quickly and put measures in place to mitigate reoccurrences.

Provide production support, project work, and level three incident and problem management for all virtual desktop devices.

Deliver proactive actions to maintain high level of customer satisfaction

Support Risk, Controls, and DR activities in the VDI environment

Support and participate in VDI template creation and application packaging

Maintain ongoing communications with support teams regarding application issue resolution

Ensure correct installation, configuration, use and maintenance of products, applications, and tools

Assist with administration of Virtual/Desktop/Laptop Management servers and infrastructure applications including VDI, patch management, encryption technologies Anti-virus, incident/Request management, etc.

Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Follow daily operations in the IT Service Management and End User Support areas to ensure continuity of work

Lead and participate on engineering projects on VDI Team

Engineering Projects

Environment review and maintenance

Team meetings

Audits

Qualifications:

10+ years of progressive experience designing, implementing, and managing Citrix solutions

Strong troubleshooting and analytical skills

Experience operating with minimal supervision while using experience and judgement to plan and accomplish goals

Specific Remote Access Administration including:

XenDesktop

XenApp

NetScaler

Windows 365

Nutanix

Security

Advanced knowledge of Citrix supporting technologies

Active Directory

SAML

Networking

Azure

Firewall

SCCM / Intune

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins. Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.

Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification. In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us. Only one Certification Bonus per calendar year may be awarded per employee. Only current, active employees will be eligible to receive this bonus. It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.

Synectics is an equal opportunity employer.