Desktop Support Technician

Job Description

Duration

6

Duration Unit

Month(s)

Description

We are seeking a Help Desk Analyst to join our Woburn, MA team! The applicant needs to have both technical knowledge and \"people\" skills to do the job well. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Job Title

desktop support technician

Top Skills Details

1) PC Build Experience

2) 5+ years experience

4) Ok with being in the office for a minimum of 3 days

5) Vehicle to travel amongst sites (mileage reimbursed)

Worksite Address

Woburn,Massachusetts,United States,01801-6203

Experience Level

Entry Level

External Communities Job Description

We are seeking a Help Desk Analyst to join our Woburn, MA team! The applicant needs to have both technical knowledge and \"people\" skills to do the job well. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Additional Skills & Qualifications

Configure and deploy new or refurbished equipment to end-users; laptops, desktops, and printers

Configure and deploy wireless equipment specifically warehouse handheld devices and wireless printers

MDM troubleshooting of Tablets and Handheld devices using SOTI MOBIControl

Server 2019 Active Directory and file structure knowledge

Application experience: Microsoft Applications; Office 365, Outlook, Word, and Excel. Experience in Microsoft Business Central - a plus

Purchasing computer equipment; laptops, desktops, and peripherals

ForcePoint Cloud Security Gateway- E-Mail filtering software

Disposal and inventorying of retired equipment

Travel to other Boston locations

Operating system experience; Windows 10, Server 2016, 2019 and SQL Server a plus.

Work Conditions

Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Sitting for extended periods of time.

Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components.

Business Qualification

Impact to the Internal/External Customer