Equipment Support Technician

Job Description

Equipment Support Technician

Pay Rate: $22-25/hr

Location: Rockwall, TX

Hours: 8:30am-5:00pm

We are seeking an Equipment Support Technician to join our customer’s growing team in Rockwall. You will play a critical role in providing technical support and excellent customer service to valued customers. This position entails overseeing warranty claims, addressing technical challenges, and ensuring a seamless customer experience.

As a Member of This Team:

Provide comprehensive support to customers, encompassing troubleshooting, installation guidance, preventative maintenance instructions, and HVAC service and installation diagnostics.

Thoroughly complete all necessary documentation for work requests, service reports, and related paperwork within prescribed timelines.

Handle a significant volume of inbound calls from end users regarding warranty claims, delivering timely and helpful assistance.

Address customer inquiries promptly and courteously, delivering accurate technical support pertaining to warranty claims and product issues.

Assist customers in diagnosing equipment problems and guide them through potential solutions, including troubleshooting steps, part replacements, or service scheduling.

You Will Need:

High school diploma or equivalent required; technical certifications or relevant coursework preferred.

Proven experience in a technical support or customer service role, with a preference for experience within a warranty department or the foodservice equipment industry.

Strong technical aptitude and proficiency in troubleshooting complex commercial kitchen equipment, including HVAC service and installation knowledge.

Ability to interpret and review equipment diagrams and specifications.

Proficiency in Microsoft Office (Outlook, Excel, Word, SharePoint, and PowerPoint) or equivalent Mac software.

Familiarity with dispatch software or equivalent FSM/CRM/ERP systems.

Effective time management skills, enabling efficient multitasking, prioritization, and meeting deadlines in a fast-paced, technology-driven service environment.

Bilingual, fluent in English and Spanish preferred.

Benefits of Joining the Team:

Eligible to enroll in medical, dental and vision insurance

Weekly pay periods

Direct Deposit offered

Great temp-to-hire opportunityCompany Description

Quality. Reliability. Integrity. It all begins at the top. The Reserves Network is built on the strength of our people.