IT Help Desk Level 2 Support Technician

Job Description

Job Summary:

We are looking for a dependable, self-managed, highly professional addition to the 340Basics help desk team. The help desk technician will support and maintain the company’s in- house/remote users, network infrastructure, computers, phone system, mobile phones, as well as providing exceptional overall end user support. We are growing rapidly, which gives you the opportunity to gain valuable experience working in a professional team environment.

Responsibilities:

Configure, deploy, support Windows/Apple computers/devices, network printers, mobile phones and related end-user equipment

Provide support for computer hardware/software, conference room equipment, network infrastructure accurately and quickly·

Perform hands-on fixes at the desktop level, including installing, upgrading software/hardware, implementing file backups configuring systems and applications

On-boarding and Off-boarding users

Managing help desk tickets

Analyze, research, perform problem solving and resolution of technical issues

Develop and maintain an inventory of all computers, monitors, keyboards, hard drives, printers, phones, other equipment

Liaise with third-party software support and PC equipment vendors

Assist with developing computer, hardware, software, standard configurations

Recommend, schedule, perform software/hardware improvements, upgrades, patches, reconfigurations, and/or purchases

Document new policies and instructional material as needed

Travel is required between our New Jersey and Pennsylvania offices

Qualifications/Required Skills

Experience in Office 365 and Azure Active Directory from an end user, device, license perspective

Ability to troubleshoot end user devices including Computers/Printers/Mobile Phones and equipment as required

Experience with help desk software, updating, and closing incident tickets

Technical knowledge of networks: WAN/LAN/Wi-Fi connectivity

Technical knowledge of current network protocols, operating systems, and standards

Exceptional hands-on troubleshooting experience

Solid wireless network troubleshooting skills

Experience with Cisco WebEx Meeting and Cisco WebEx Calling platforms

Experience using and troubleshooting Microsoft Teams

Basic knowledge of security standards and best practices

Ability to support the executive management team

A+, Network+, CCNA preferredCompany Description

Nuvem is a software technology company specializing in 340B Program Management.