Desktop Support Analyst

Job Description

Robert Half is looking for a talented Desktop Support Technician who is able to communicate complex technical information to non-technical users in an easily understandable and concise format for a company in the Machinery Manufacturing industry. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position. Located in the Verona, Virginia, area, this Desktop Support Analyst role is long-term contract / temporary to hire in nature.

Your responsibilities in this role

- Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals

- Match hardware repairs with the appropriate vendors

- Communicate regularly and effectively with ticket submitters

- Develop records of daily data communication transactions, issues and remedial actions taken or installation activities

- Administer computer desktop support in accordance with established policies and procedures

- Offer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Settle computer problems, and offer suggestions on appropriate action/solutions- Solid understanding of Network Administration

- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

- 3+ years of desktop support or other related experience