Honda Service Advisor

Job Description

Location: Huntington Beach, CA (Onsite) Type: Full Time Salary Range: $60,000 - $125,000

Schedule: Monday - Saturday Sundays off with another day off mid-week.

As our Service Advisor, you’re one of the most important team members at Norm Reeves Honda in Huntington Beach. You’re responsible for creating a super Norm Reeves service experience for our guests and using your communication skills to build the bridge between guests and technicians.

Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!

What You’ll Do:

Greet guests as they arrive in the Service drive

Communicate empathetically with guests about their vehicle

Offer solutions and added services to guests

Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest

Provide timely follow-up progress of each repair order and contact guests with repair changes

Analyze quality control reports and maintain a high Customer Service Index Score

Process monetary transactions

What You’ll Need:

Previous experience as a Service Advisor in a similar setting.

A valid driver’s license and acceptable driving record

Creative, positive, team player attitude

Ability to analyze situations and make win-win business decisions

Honesty, empathy, and exceptional communication skills

Leadership skills in team-based and independent settings

What We Offer:

Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.

Invest in Yourself – Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)

Health and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.

Enjoy Complimentary Group Life Insurance for Added Peace of Mind.

Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.

Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.

Secure Your Future - Build Wealth with 401k Matching - We Match 25% on Your $4,000 Contribution.

Time to Recharge – Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.

Celebrate and Rejoice – 6 Holidays Per Year to Spend Quality Time with Loved Ones.

Smart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.