Patient Service Representative

Job Description

California Protons Cancer Therapy Center provides state-of-the-art cancer treatments to patients with varying diagnoses who travel here from all over the world. From our world-renowned Radiation Oncologists, highly trained Registered Nurses, Medical Physicists, Dosimetrists, and Radiation Therapists, and everyone in-between, our team of professionals works collaboratively to bring hope and healing to even the most aggressive cancer cases. If joining a dynamic team whose passion it is to help people return to their life as they once knew it sounds exciting, California Protons Cancer Therapy Center may be the place for you.

Reports to: Business Operations Supervisor

Classification: Non-Exempt

Salary Range: $22.00-27.00/hour

Summary:

The Patient Services Representative (PSR) – interacts with patients, families, staff, visitors and physicians with the objective of enhancing the experience for those visiting California Protons. PSR’s effectively manages the patient interaction in-person or our call center over the phone, which may include identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided to patients before their appointments. Proactively identifies opportunities to improve the experience of visits by patients, families, staff, volunteers etc.

Key Responsibilities:

Must greet all patients and guest in a professional caring manner in-person or over the phone.

Accurate registration of patients by gathering information and entering all relevant data in system.

Must be able to work flexible hours to accommodate facility and patient needs.

Verify demographics and update any necessary information in-person or over the phone.

Schedule and confirm appointments with patient over the phone.

Ensure appropriate forms are filled out correctly and provide assistance as needed.

Must be able to keep track of patient in lobby to ensure patient do not leave when they have multiple appointment.

Must be able to work well with nursing, imaging techs, radiation therapist and physicians in-person or over the phone.

Must be able to multi task scanning forms, scheduling appointments and answering phone calls.

Scheduling follow ups and diagnostic imaging appointments CT/MRI/PET over the phone.

Accurate registration of patients by gathering information and entering all relevant data in system over the phone.

Receive call, respond and route messages and inquiries appropriately.

May assist in gathering necessary reports, statistics, and outcomes for the department as needed.

Work with a team to complete all tasks.

Upload CDs into MIM

Required Skills:

Proficiency of computer applications, MS Office, internet research

Strong organizational skills; innovative, intuitive with ability to identify and solve problems

The ability to maintain HIPAA confidentiality at all times.

Reasoning ability to define problems, collect data and establish facts

Excellent communication and customer service skills often with the ability to de-escalate issues

Ability to adapt, prioritize and meet deadlines

3-5 Years Customer Service experience and skills.

Strong Healthcare, call center, patient advocacy experience.

Qualifications/Experience/Education:

Minimum one (1) year experience in a front office and/or business medical office position

Radiation Oncology experience a plus

Ability to manage multiple priorities, patient expectations, and escalate issues to appropriate management

Ability to juggle multiple requests and manage working with all departments and differing expectations of staff, Physicians and patients

High School graduate or equivalent

We offer employees an outstanding benefits package, including competitive salaries, medical, dental, vision, life insurance, short and long-term disability, flexible spending, matching 401(k), rich PTO plan, and unique enrichment opportunities.

California Protons Cancer Therapy Center is following all federal and state mandates. We do have a highly encouraged COVID-19 Vaccination policy in place for all staff.

California Protons Cancer Therapy Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, national origin, sex, age, disability, genetic information, status as a protected veteran, or any other legally protected status under local, state, or federal law.