Service Advisor

Job Description

Peoria Ford is looking for the right candidate to join its Team. Candidate must have strong communication skills, ability to multi task and strong customer service skills. CSI is the price of admission at Peoria Ford and must be held to the highest standard. We offer lucrative pay and benefits with weekly sales Bonuses. We provide the tools, the training, and a Service drive with traffic. We’re a name that Peoria knows, so you’ll be filled with pride as a member of our team. If you are skilled, enthusiastic, enjoy meeting new people, and want a great career, we’d love to see you on our team.

Benefits

Responsibilities

Greet customers promptly

Obtain customer and vehicle information

Clearly report all vehicle symptoms as described by the customer

Determine and recommend maintenance base on age, mileage and history of vehicle

Verify all warranties and vehicle coverage. (ESP factory, Aftermarket ESP contract Recalls)

Prepare a complete and accurate estimate of cost for labor and parts

Establish follow up time

Monitor the progress of each vehicle throughout the day, and update customers frequently

Verify that the final invoice reconciles with the work performed on the repair order

Explain all completed work and charges to customers

Qualifications

Proven record of achieving exceptional customer satisfaction

Past experience as a service advisor, assistant lane manager or service consultant

CDK and Xtime.

Very energetic personality

A desire for a long-term career with a growing organization

Personal and professional integrity

Computer skills and willingness to learn new programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.