Customer Service Representative

Job Description

The Customer Service Representative at American Leak Detection of Kentucky is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the service area.

Benefits for our Customer Service Reps (CSRs):

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Work from home

Salary: $20.00 - $25.00 per hour

Customer Service Reps (CSR) Core Responsibilities:

Answering the phones

Explaining our services to potential clients

Manage the customer experience

Scheduling of appointments

Dispatch, routing, and scheduling of jobs for our technicians

Shift: 8 hour daytime shift, full-time

Availability: General workday is Monday through Friday

Customer Service Representative (CSR) Qualifications:

Excellent customer service and telephone skills

Excellent written and oral communication skills

Proficiency in Microsoft Office Suite

Experience in the plumbing, restoration, or construction industries- a plus but not required

Experience using Salesforce is a plus but not required

About American Leak Detection:

American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.