Job Description
Salary: $16-$22 plus incentives
We’re looking for exceptional customer service representatives to help us achieve our ambitious customer service goals.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.
Responsibilities
Convert incoming customer calls into booked service appointments.
Make customer follow-up calls to reach call goals.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information
Benefits:
401(k) match
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Day shift
Monday to Friday; some weekend availability