HOST

Overview:

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities:

Opening doors, where applicable

Welcoming and thanking guests

Answering questions - accurately and politely

Maintaining a clean and organized waiting area

Answering the phone

Directing guests to areas & restrooms

Providing security for co-workers, guests and celebrities

Assisting servers, bussers and managers

Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.

Assuring the complete satisfaction of each and every guest

Creating memorable experiences

Entertaining guests to create “Raving fans”

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications:

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

High School diploma or GED

SKILLS

Remaining calm in a hectic, fast-paced

Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

Displaying a positive and outwardly friendly attitude toward guests and co-workers.

PHYSICAL DEMANDS

Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time

Ability to sit for extended periods of time

Ability to make repeating movements of the arms, hands, and wrists

Ability to express or exchange ideas verbally and perceive sound by ear

Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds

Ability to turn or twist body parts in a circular motion

Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment

Ability to travel via auto or airplane for long periods of time

ADDITIONAL REQUIREMENTS

Maintaining a well-groomed appearance (“having a plan”).

Following all uniform guidelines

Practicing all general safety & sanitation standards

Recycling products, where possible

Maintaining HRC’s 5 core Values and Mission Statement

This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates. Please see the Retail job description

Additional Details:

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Permanent