Office Assistant I

Department: Sanitation/Public Works Position Control Number: 0700-025 FLSA Status: Non-Exempt, position is eligible for overtime Safety Sensitive Designation: This position is not designated as safety-sensitive. Random Drug/Alcohol Test: No Opening Date: April 22, 2024 Closing Date: May 5, 2024 at 11:59 PM This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and minimum qualifications of this job. The incumbent(s) may be required to perform job-related responsibilities and tasks other than those stated in this job description. Nothing in this job description restricts management's right to assign or reassign job-related responsibilities and tasks to this job at any time. Certain functions are understood to be essential; these include, but are not limited to, attendance, getting along with others, working a full shift, and dealing with and working under stress. Any essential function of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant only to the extent medically and reasonably feasible. EEO/AA/F/M/Vet/Disabled JOB SUMMARY: Responsible for providing clerical support to Sanitation and Animal Services Departments by greeting visitors and providing general information to the public and county employees. ESSENTIAL JOB FUNCTIONS: * Calculates sanitation bills by using a monthly fee schedule to produce a bill manually when needed. * Prepares pay vouchers for refunds to Sanitation accounts; obtains Director's signature and forwards to Comptroller's office. * Establishes new customer sanitation accounts; obtains Director's signature; forwards account information and guidelines to new customers. * Processes adjustments, deletions, etc., to Sanitation accounts with Director's approval. * Receives requests for litter and dumpsite cleanup; produces work orders and records completion. * Maintains work order management database with photos and necessary customer information; updates and adds notes as needed. * Tracks, records, and files recycling information. * Audits work orders to ensure completion in a timely manner. * Ensures work orders are given on the correct day to follow the proper route schedules. * Answers phone calls and provide general information concerning services provided by the Sanitation and Animal Services Department. * Greets and directs visitors to appropriate department personnel. * Enters service requests for Sanitation and Animal Services into the relevant in-house database; selects appropriate forms in the database for service complaints, cart requests, and scheduling of bulky items and limb pickup. * Prints, and sends by email, copies of work orders as needed. SECONDARY DUTIES AND RESPONSIBILITIES: * Receives domestic animal complaints by phone; logs complaints into computer database; and dispatches appropriate Animal Control officers when requested based on the location of the complaint. * Establishes hard copy and computer files for landlord accounts. * Provides assistance with special projects such as large mailouts and certified mail. * Accepts payment for Sanitation fees occasionally from walk-in customers; verifies cash and issues receipts. * Performs other related duties as required. PERSONNEL SUPERVISED: None. WORKING CONDITIONS: The majority of duties are performed in a smoking-restricted office environment. MINIMUM QUALIFICATIONS: REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES: *

Good knowledge of billing procedures and processes involved with Sanitation collections. * Good knowledge of standard office practices, procedures, and equipment. * Good knowledge of basic mathematics. * Good knowledge of word processing and excel software. * Ability to count money. * Ability to accurately calculate bills. * Ability to operate and communicate effectively on a two-way radio. * Ability to deal with people and customers tactfully and effectively. * Ability to establish and maintain a detailed record-keeping system. * Ability to attend work regularly and reliably. * Skill in the operation of a 10-key calculator. * Skill in the operation of, and data entry into, a personal computer. PHYSICAL REQUIREMENTS: *

Digital dexterity is necessary for keyboard operation. * Visual acuity is needed for use of a computer screen. * Ability to communicate effectively orally, in person, and via telephone. EDUCATION AND EXPERIENCE: Completion of high school or equivalency; considerable work experience with clerical support, financial record keeping; or related duties; or any equivalent combination of experience and training which provides the required skills, knowledge, and abilities. Regular and reliable attendance is an essential function of this position.