IT Associate Customer Engineer

Key Performance Area

- Ensure IT Services are Accessible to Internal and External Company Customers

- Attend IT incidents and requests.

- Configure new equipment.

- Adopt a proactive approach to prevent problems from arising.

- Ensure compliance to OHS when setting up.

Provide Desktop Support

- Provide software and hardware configuration according to business requirements.

- Conduct troubleshooting, maintenance, upgrades, and other activities required for

efficient working of computer systems.

- Undertake maintenance and repairs on damaged and repairable hardware.

Management of Multifunctional Devices and Scanners

- Establish connection and access to MFD and Scanners for all users.

- Identify problems; log calls with Service Desk and escalate matters to senior Lead:

Business Support.

- Manage replacement of consumables in the region.

Provide Network and Telephone Support

- Replace faulty devices.

- Provide 1st line support of telephone infrastructure.

Asset Management

- Undertake audits of hardware and software assets.

- Conduct Bi-annual asset verification.

AV Support

- Attend to AV requests.

- Attend to 1st line AV problems and escalate matters to Lead: Business Support.

Reporting

- Provide input to IT Operations reports.

Qualifications and Experience

- National Diploma in Information Technology related qualification.

- Relevant 2 years experience in system support.

Technical and Behavioral Competencies Required

- Planning, Organising, and coordinating.

- Personal mastery.

- Judgment and decision making.

- Ethics and values.

- Client service orientation.

- Citrix knowledge advantageous.

- Willingness to travel and work extra hours