Officer-Operations

Officer–Operations

Primary Objectives:

The central aim of the role is to streamline visa application procedures and manage both front and back-office operations.It also concerns addressing applicants queries and complains effectively and also providing exceptional customer service and maintaining adherence to established protocols and regulations.

key Responsibilities

1.Document scrutiny and collection of applications for visa processing.

2.Handle customer/applicant queries personally or via email, telephone.

3.Handle cash and bank related transactions if assigned and ensure 100% accuracy.

4.Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors.

5.Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.

6.Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.

7.Inform the applicants about the available Value-Added Services and ensure delivery of Value-Added Service options to applicants/ customers.

8.Encourage applicants to provide feedback on services provided and their overall experience at the application centre.

9.Ensure that the entire process is completed within the mandated Turn Around Time.

10.Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Requirements

Qualifications

1.Applicant must possess at least a minimum of an HND or Degree certification in any discipline.

2.1-2 years of experience required, preferably in the travel, tourism, or service industries.

3.Basic Knowledge of Computer skills.

4.Proficiency in MS office & good typing speed.

5.Adaptability and presence of mind to handle customer queries and complaints.

6.Knowledge of local language.

7.Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness.