Network Engineer

Job Description

3287943

** U.S. Citizens & GC Holders **

12-month contract to hire

100% Remote

Top Skills:

1. Significant experience with Call Manager, voice network design, Call Center (UCCE) applications, Call Center Enterprise Applications (Verint, Quality Monitoring, WFM, etc).

2. Sr. Engineering Network Design experience - Voice and Collaboration within an Enterprise level environment

3. Designed and worked within workforce management tools (Collabora) and providing quality monitoring in analytics and supported multiple channels (SMS, Voice, Chat, Automation)

4. Well-Rounded Engineer that has worked in multiple areas and groups within background and worked within voice design, systems, networking, integration type work) - moving from various technologies

Job Description:

We are seeking highly skilled and senior level UCCE Engineers. This resource will be apart of a team of 5 other engineers that will provide expertise in all aspects of designing, maintaining, configuring and sustaining the Cisco VoIP network, including: voice network design, implementation, maintenance of existing networks, upgrading/configuration, documenting design and installation of Cisco hardware. In addition, the Engineer will utilize a broad knowledge of network communications and local area network/wide area network (LAN/WAN) operations to ensure optimum configuration and operation of all related Telecomm systems.

The Telecommunications Engineer will provide expertise in all aspects of designing, maintaining, configuring and sustaining the Cisco VoIP network, including: voice network design, implementation, maintenance of existing networks, upgrading/configuration, documenting design and installation of Cisco hardware. In addition, the Engineer will utilize a broad knowledge of network communications and local area network/wide area network (LAN/WAN) operations to ensure optimum configuration and operation of all related Telecomm systems.

This role is for an experienced professional capable of independently carrying out assignments typical of someone who has both planned, designed and built from the ground up Cisco-based Telecommunication Infrastructure to include Cisco CUCM, Presence, ACD/IVR using Cisco UCCE or UCCX + tools for call recording, work force management, CTI and reporting solutions.

Requirements:

* 3 to 5 years of working knowledge of Cisco Unified Communications platform (Cisco Communications Manager, CUSP, Cisco Unity, Cisco UCCE, and Cisco voice gateways)

* 3 to 5 years of telecommunications, implementation, and operation experience.

* Bachelor of Science in Computer Sciences/ Electrical Engineering/related major or at least 3 years of experience in telecommunications engineering.

* Experience with Cisco UCCE administration which includes ICM scripting and CVP applications and reporting and CUIC administration and reporting.

* Experience working with call recording systems, WFM, CTI and reporting systems typical of a contact center environment

* Hands-on experience in TCP/IP networking and troubleshooting tools, such as Wireshark, as it relates to troubleshooting VoIP signaling and media.

* Experience with Cisco Switches, ASA’s and Routers (CCNA) or equivalent.

Knowledge/Skills/Abilities

* Ability to communicate technical and operational-related concepts to a range of technical and non-technical staff.

* Ability to discuss telecommunications engineering solutions within team and with members outside of team.

* Ability to perform as a team player on a Cisco Voice team.

* Ability to resolve issues in a timely manner, forecast, and plan telecomm systems maintenance and upgrades.

* Knowledge of programming languages (Python, C#, Java or other) and APIs related to Cisco or Call Center products a strong plus.

* Effective verbal and written communication skills.

* Solid understanding of enterprise dial-plan development and administration.

* Good working knowledge of VoIP signaling (H323, SCCP, MGCP, SIP) and signaling inter-working with QSIG, PRI, and T1-CAS.

* Strong work ethic and project management skills.

* Strong understanding of LAN/WAN technologies and software tools for performance monitoring and troubleshooting.

* Understanding of SIP and H323 video integration and interoperability in a Cisco IP Telephony environment.

* Understanding of VoIP WLAN concepts, considerations, and best practices.

Upcoming initiatives in flight:

Advanced routing creation for call center workflows, integration of additional applications into the phone system (InGenius, CRM, Verint), rebuild of outdated phone system designs and dialing plans.