Mortgage Operations Trainer

About Spring EQ

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit

At Spring EQ, we:

Strive to make every customer interaction a great one.

Recognize behind every loan is a person or family trusting us to handle what may be a once-in-a-lifetime transaction.

Work hard and have fun to get the job done.

Interact on a first-name basis and recognize each team member's unique value.

Encourage ways for our team members to learn, develop, diversify, and grow with Spring EQ

Promote our team members so they can share their knowledge with others.

Innovate, innovate, innovate.

Create and embrace the latest technology.

Simplify constantly, challenging every process we use to accomplish our goals better.

Build a strong company culture and foster an environment of togetherness, support, and accountability.

Spring EQ is seeking a Mortgage Operations Trainer to play a critical role in the Operations department and Learning and Development Team (L&D) by delivering training and developing Operations team members. The Mortgage Operations Trainer role requires a passionate, ambitious individual who works well under deadlines. A successful candidate will live Spring EQ's customer-centric and never-stop-improving mission.

Responsibilities

The Mortgage Operations Trainer will assist in implementing and upholding an engaging and comprehensive training program for all Operations team members at Spring EQ. This position is required to work a hybrid schedule, with 3 days in the office.

Develop and facilitate on-the-job training for multiple topics and areas of need within the business.

Coordinate, schedule, and deliver New Hire Training.

The ability to facilitate an engaging and impactful training both delivered virtually, via Microsoft Teams or Zoom, and in-person.

Partner with your L&D leaders, Senior Leadership, and subject-matter experts to create training methods and materials.

Partner with Management to ensure processes are followed and updated as needed.

Improve learning effectiveness by developing new approaches and sharing best practices.

Conduct scheduled enablement training to improve KPIs in the business.

Partner with the business to identify any gaps in process or quality and address them through thoughtful approaches of training, documentation, communication, etc.

Prepare/update training materials such as process guides, job aids, module summaries, videos, etc.

Align training goals with overall corporate and departmental objectives.

Follow change management procedures for updating training manuals to ensure appropriate distribution of materials and consistent communication of changes.

Monitor trainee attendance and participation using tests/ assessments to measure trainees’ comprehension of training material.

Meet deadlines and quality standards.

Effectively manage multiple demands and competing priorities

Develop effective professional partnerships with all colleagues.

Work with multiple channels and other business areas (IT, Marketing, Sales) when there are new releases or updates to a process to create and implement a training program and training documents.

Qualifications

A bachelor’s degree in business, education, or a related field OR 5+ years of mortgage operations experience is required.

Mastery of mortgage operations process and documentation is required.

Working knowledge and experience in Learning and Development tools/procedures is desired.

The ideal background includes a successful record in an mortgage operations role OR position(s) held in mortgage operations training, with experience creating content and facilitating.

Strong technology skills with an excitement to learn and adopt new L&D platforms and technologies.

Excellent public speaking and presentation skills.

Excellent verbal and written communication skills.

Excellent analytical and organizational skills

Detail-oriented with the ability to look at the bigger picture and how changes impact other business areas.

Ability to work closely within a team structure.

Strong working knowledge of all Microsoft Office products

Exceptional customer service and teamwork.

Benefits

401k Company Match

Commuter Benefits

Company Holidays

Dental Insurance

Dependent Care Plan

Disability Insurance

Employee Assistance Program

Life Insurance

Medical Insurance

Paid Time Off Plan

Vision Insurance

Credit Union Membership

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Full Time