IT Helpdesk/ Support Executive

Role: IT Helpdesk/ Support Executive Location: Milford, OH (Onsite) Job Description: Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality Investigate and provide resolution for cases/tickets concerning assets Offer solutions and/or fixes for issues Involved in testing of new tools and dashboards Active awareness of multiple simultaneous case tickets with meticulous attention to detail Ability to provide insights, RCA’s(root cause analysis) and suggestions based on observations from the end customers and their experience Collect data from various sources and organize in defined templates and tools for further reporting Create/update standard operating procedure documents Manage multi device monitoring set up Requirements (must have): High School Graduate (Associates Degree preferred) 2+ years of professional experience (education will be considered in lieu of experience)