Clinical Program Manager (Psychiatric Therapeutic Area)

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

The Market Access Program Manager will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs’ strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within Mercalis’ HUB Services organization.

Responsibilities

Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes

Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget

Manage the client relationship, gaining trust and building rapport

Manage day-to-day activity of program operations, including supervision of staff

Strong ability to prioritize and manage personal schedule as well as the schedules of others

Work cross-functionally with internal stakeholders for program operational responsibilities

Directly or through supervisors, drive assigned performance responsibilities of team and team members

Contribute to the analysis and writing of client reports and other deliverables

Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program

Presentation of program data, information and insight to internal and external customers on a regular basis

Escalate issues that put the program’s course in jeopardy of not delivering to contracted standards

Participate with Hub Services leadership and client team on initiatives to improve process and performance

Travel on a limited basis to and attend related meetings/conferences as required

Participate in interviewing prospective employees, evaluating current employees, and training employees

Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors

On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data

Ensure all SOPs are followed with consistency

May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed

Qualifications

Bachelor’s degree in relevant discipline or equivalent work experience

4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services

Experience managing a team of Case Managers, Patient Service Representatives, or similar role

Experience reporting on HUB metrics and communicating trends to clients

Demonstrated successful leadership experience

Excellent PC skills including Microsoft Office and Internet experience

Excellent verbal and written communication and presentation skills

Strong analytical and problem solving skills

Strong technical aptitude and experience working in various CRM software platforms

Why work for Mercalis?

Diversity, Equity, Inclusion & Belonging are paramount to our culture and success. Our dedication to DEI is both organic and intentional

Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)

We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)

We monitor the market to ensure we offer competitive salaries and benefits.

401K w/ 5% matching; day-1 vestment period

15 days PTO

7 Holidays + 2 Floating Days

Health/Dental/Vision/Life; Coverage Day-1

Gym Reimbursement

Volunteer Hours

*This is not an exhaustive list of benefits.

*Benefits are subject to change.

** Some positions require onsite presence and/or structured hours/shifts.

Regular Full-Time