Customer Service Rep (Mail, Shipping, Receiving)

Job Description

Why Exela?

Help us revolutionize the way that business around the world gets done. As a member of Team Exela, you’ll join a passionate, creative, and knowledgeable group of experts covering a wide range of industries and business sectors all driven by the same goal: To accelerate digital transformation.

A job at Exela represents an opportunity to join a vibrant community at the forefront of business innovation and to play a valuable role in an ongoing technological revolution. Exela’s core values of Authenticity, Accountability, and Action guide us to provide exceptional experiences for both our customers and our employees.

Job Title: Mail Clerk – 29134

Position Type: Full time – Regular

Shift: 08:00am – 05:00pm Monday and 09:00am- 05:00am Tuesday – Friday

Pay: $13-$14/hr

Job Summary: Mailroom Experience

Essential Functions & Responsibilities:

Process mail, deliver mail, scan in/out packages and deliver mail/packages.

Package and process Shipping

Run Postage meter.

Lookup and sort Mail.

Help resolve customer concerns/issues

Administrative services/assist in reports using excel and assisting manager with monthly reports.

Lift large bundles of mail and make mail deliveries

Handle time-sensitive material

Perform duties and special requests as assigned by the manager.

Maintain accuracy of required reports, logs, and measurements

Ensure adherence to business guidelines, safety & security procedures

Minimum Qualifications:

Minimum of 1-year customer service-related experience required

Ability to resolve customer concerns/issues

Ability to communicate both verbally and written with customers and company personnel

High school diploma or equivalent (GED) required

Ability to effectively work individually or in a team environment

Ability to handle multiple projects simultaneously

Strong organizational and administrative skills required

Computer proficiency in email environments, MS Word/Excel

Ability to adhere to company’s policies and procedures

Ability to maintain a safe work environment.

Ability to lift up to 50 lbs.

Ability to work on the dock and deliver packages.

Prior Helpful Experience May Include:

Mailroom Experience

Pay Disclosure:

"The pay range for this position is $13-$14/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.”

EEO Statement:

Exela is committed to creating a diverse environment and is proud to be an equal opportunity employer. Qualified applicants will be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender/sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information or any other characteristic protected by applicable federal, state, or local laws.

Exela endeavors to make accessible to any and all users. If you need assistance completing the application process, please contact us at .

Veterans

Exela welcomes job applicants from all walks of life and backgrounds, including those who are transitioning military members, veterans, reservists, National Guard members, military spouses, and their family members. Individuals will be considered no matter their military rank or specialty.

Pay Transparency Nondiscrimination Provision:

Exela will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.Company Description

Exela is a location-agnostic global BPA leader combining industry-specific and multi-industry enterprise software and solutions with decades of experience. Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune®100. Exela’s software and services include multi-industry department solution suites addressing finance, accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors and over 16,500 employees operating in 21 countries. For more details please visit