Life Insurance New Business Case Manager

Job Description

Our Life Insurance New Business Case Manager is an important role that contributes to the success of the organization by caring for our clients and advisors as well as supporting the rest of the team when needed. This person is responsible for ensuring that life, disability, & fixed annuity insurance applications go through the new business and underwriting process from submission to payment in a timely manner. This person is a liaison between the advisors of the firm and the new business team/underwriters at the insurance companies to proactively monitor the process and ensure it is moving effectively and efficiently.

Daily responsibilities will vary, but may include:

Review, document & closely monitor all new insurance applications submitted electronically to insurance vendors.

Review any paper applications (if applicable) for accuracy & submit to insurance vendor in a timely manner.

Order & track insurance physical exams (paramed) from various examiners/vendors

Close monitoring of each pending application from submission to approval and on through policy delivery when the cases are placed in force.

Detailed and up to date documentation of client record and workflow status in CRM system

Daily interaction with the new business team and underwriters at the general agency or insurance company to review outstanding requirements, ensure submitted requirements have been received or are in process to be received

Proactive communication with the financial advisors; providing timely responses to questions and regular status updates/reports of submitted business

Familiarity with commonly used Life and DI Insurance products and riders of our main vendors; having a clear understanding of how they work

Training of new Financial Advisors and/or support team members on new business forms, systems, and processes

Providing firmwide communication on a regular basis of processing changes, improvements, or updates to the new business/underwriting process

Maintaining firmwide & individual advisor business tracking reports on a daily or weekly basis, including; insurance new business paid first year commissions, cases submitted, cases approved, cases paid

Qualifications:

2+ years of experience working administratively with life insurance

Life/Health insurance licensed, or 2+ years of experience working specifically with life insurance new business/underwriting

A positive attitude with an ethical, and professional demeanor

Flexible and adaptable to change

Proactive and resourceful – takes the initiative to ask questions, learn quickly and make things happen

Consistently dependable and accountable for responsibilities

Ability to work effectively on a team and with minimal supervision

Excellent organizational skills – ability to stay on top in fast paced environment

Excellent written and verbal communication skills

Excellent attention to detail and accuracy

Advanced experience with Windows operating systems and Microsoft Office- specifically Outlook, Word & Excel

Advanced experienced with internet navigation including Chrome or Microsoft Edge