ACV Desk Manager

Overview:

ACV Supervisor I

Dallas, TX

The ACV Supervisor I is responsible for using your coaching ability and knowledge of store operations to coach store Team Members on correctly appraising vehicles, ensuring that our business model is carried out to everyone’s advantage. You will be a master of our valuation tool and use your organization skills and ability to coach and develop talent to help stores excel and surpass their goals every day. This is a full-time, in-office opportunity.

Responsibilities:

Essential Functions and Responsibilities

Review and analyze store vehicle valuations and coach, train, and guide store team members in achieving more effective valuations using a combination of Black Book and previously paid transactions.

Support daily store operations through processing documents, recording information, and importing data, while providing excellent customer service at all points of internal contact.

Work to ensure stores maintain compliance with state laws and Company policies in regard to vehicle valuations.

Provide exceptional customer service during internal communications.

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week.

Qualifications:

Key Qualifications and Skills

Minimum 1-3 years of experience in retail, financial services, or similar industry

Proven track record of successfully managing multiple tasks/projects

Proven track record of developing and coaching talent at all levels

Excellent communication, organizational, and follow-up skills

Team-oriented and performance-driven

Proficiency in Microsoft Office Suite, including Outlook and Excel

Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.

Bachelor’s Degree

Bilingual English/Spanish is a plus

Title lending industry operational support experience

#INDMGR

What We Offer:

Our Benefits Include*

• A comprehensive new hire training program designed to help set you up for success

• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development

• Professional Development and Mentor Programs plus Ongoing Training Resources

• Multiple coverage levels for Medical, Dental, & Vision

• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more

• Traditional 401(k) and Roth 401(k) with Company match

• Options for Flexible Spending Accounts and Health Savings Accounts

• Basic and AD&D Life Insurance

• Optional pet insurance

• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance

• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)

• Performance-based career advancement

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Our Commitment to Diversity, Inclusion & Belonging

Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.

About Us

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @(url removed), @(url removed) or @(url removed). In-store positions are in-person only, remote options not available.

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.

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