Performance Coach - Residential Service Industry

Overview:

Are you ready to take on a pivotal role in shaping the performance and success of our service technicians at F.H. Furr? As a Performance Coach, you will join our dynamic Coaching, Training & Development team, contributing to the growth and excellence that defines F.H. Furr's legacy. As a leader in residential home services for over four decades, we're committed to delivering top-tier service across Northern Virginia, Central and Southern Maryland, and Delaware. With over 800 dedicated employees and a culture of excellence, F.H. Furr is the perfect place to grow your career.

The Performance Coach plays a vital role in building and maintaining positive relationships with our service technicians. This field-based position focuses on daily ride-a-longs with service technicians, sales coaching, and process improvement. The position involves presenting at meetings, attending weekly departmental meetings, conducting online documentation reviews, and utilizing various communication methods to inspire and influence the performance of our team.

Essential Functions:

Lead and mentor a team of service and sales professionals in the trades industry, including plumbing, heating, air conditioning, and electrical services

Perform daily ride-a-longs with service technicians, emphasizing sales coaching and process improvement

Research, organize, and enter essential performance data in support of the service divisions on a weekly basis

Assist in the preparation and administration of various training programs

Prepare and distribute training aids, including instructional material, videos, handouts, evaluation forms, and visual aids

Responsible for the completion of technician curbside evaluation forms

Provide constructive feedback to team members to enhance performance and productivity

Provide reports to appropriate managers

Qualifications:

Strong coaching and mentoring skills with the ability to inspire, motivate and teach in both a one on one and group settings

Excellent communication and interpersonal skills, with the ability to build rapport and foster positive relationships

Proven track record of success in sales leadership roles within the trades industry

Proficient with Internet and Integrated CRM Software, Excel, Word, and PowerPoint

Goal and detail-oriented

Highly organized and a multi-tasker

Excellent time management skills

Clean Driving record with the flexibility to travel within Maryland

What We Offer:

Comprehensive training program to kickstart your career in the trades

Competitive compensation and opportunities for advancement

Medical, Dental, and Vision Insurance at little to no out of pocket cost

Short-term disability and voluntary life insurance options

Retirement savings plan with employer match

Paid time off and holidays

Employee discounts on company services

If you are a dynamic individual ready to make a significant impact on the success of our service technicians and contribute to F.H. Furr's continued growth, we invite you to join our team. This is not just a job; it is an opportunity to be part of a legacy that has shaped the industry for over four decades. Apply now and become a driving force in the residential home services business with F.H. Furr.

F. H. Furr may conduct a preemployment background check and drug test, subject to applicable law

Permanent