Team Manager for Commercial Service Centre (Cyberjaya)

· Manage day to day activities to ensure customer service standards are met.

· Monitor and walk the floor to ensure resources are always optimised and daily service targets are met.

· Perform service reviews with team to ensure quality, efficiency and compliant baselines are met.

· Handle escalation for client servicing issues.

· Develop and retain employee to maximise their potentials.

· Identify new ways of servicing customer and participate in process improvements initiatives to improve customer experience.

· Degree holder with at least 3-5 years of experience in client service in corporate banking.

· 2 years of experience in leading a team of staff.

· Highly effective team management skills.

· Strong organization and planning skills.

· Exhibit good interpersonal and communication skills.

· A strong service mindset, with the ability to take ownership, in providing excellent service to customers.

· Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.

· Proficient in Microsoft Office applications such as Word, Excel and PowerPoint.

· Able to commit to working days following Singapore calendar.

· Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday

Schedule: Full-time

Travel: