HR Operations Lead Labor Relations experience is a must

Highlights

Competitive compensation and benefits packages

Continuous professional development and learning opportunities

Regular engagement activities and events

HR OPERATIONS LEAD

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent!

ROLE OVERVIEW

We are looking for a HR Operations Lead to be part of our team.

He/She will be responsible for performing human resource administrative and analytical work, particularly on employee and labor relations; employee engagement activities; employee welfare; providing analysis on various HR programs and initiatives, and other support required.

MAIN RESPONSIBILITIES

Employee/Labor Relations, Performance Management, and Business Partnership

Supervise and handle the employee discipline management process

Provide counsel to employees including leadership and executive levels regarding policies and programs

Develop and implement new policies, practices, and programs to meet organizational needs

Monitor conditions of employment and minimize industrial disputes

Administer grievance procedures, mediation, conciliation, and arbitration proceedings, if needed

Represent the company in DOLE proceedings or NLRC cases

Participate in and conducts legal, government compliance, and procedural monitoring activities

Facilitate regular touch base meetings with Business Unit Heads and Corporate Leaders

Maintain cordial relationships with all internal and external stakeholders

Oversee and manage the Performance Management process

Employee/Labor Relations, Performance Management, and Business Partnership

Administer grievance procedures, mediation, conciliation, and arbitration proceedings, if needed

Represent the company in DOLE proceedings or NLRC cases

HR Analytics

Collect, compile, and analyze data to produce different HR reports and analytics that will be used to track trends and developments assigned in different business functional areas

Research, analyze, and present data as assigned to develop standard and ad hoc reports, templates, dashboards, scorecards, and metrics

Meet with internal stakeholders from employees to leadership levels to discuss and clarify requests for projects, highlight issues, and make recommendations to address concerns and priorities

Team Management

Monitor team’s day-to-day deliverables, projects, reports, and other initiatives

Conduct regular team and individual check-ins, coaching sessions, and mentorship

Manage team’s performance individually and as a group and ensure that the team’s attainment is meeting the set goals or KPI

Ensure that the team’s goals are aligned with the company’s objectives

Employee 201/HRIS Management, Onboarding, and Offboarding

Guarantee that New Hire Orientation is well facilitated

Ensure that the team maintains organized, complete, and update employee HRIS profiles and Employee 201 files (physical and e-copies)

Review and promptly update HRIS records to reflect profile/employee data change requests, employee movements, such as transfers and promotions, approver/assignment/salary changes, office or location changes, etc.

Lead employee data clean-up projects and HRIS module creation/updates

Proactively address HRIS and employee data issues, coordinate with the HRIS service providers, and initiate the root cause analysis (RCA) activities

Recommend strategic improvements for employee data management and HRIS processes

Ensure that Offboarding Process is properly facilitated from Separation Notification, HRIS Deactivation, and Exit Clearance Process to releasing of Final Pay

Ensure that processes are up to date and compliant with the General Labor Standards and other government/legal policies.

Employee Engagement

Work with the Employee Engagement Team as well as business units, to build and maintain a planner of meaningful employee engagement activities on a monthly, quarterly, and annual basis

Conceptualize, plan for, and facilitate focused group discussions (FGDs), employee satisfaction or experience surveys, rewards and recognition activities, and other business unit or company-wide engagement initiatives

Coordinate preparations, including securing budget approval, sourcing, and procuring venue, materials, props, prizes, and other collaterals, for company events

Assist in creating purposeful information and communication materials and content for social media that are aligned with the Company’s brand and clearly convey the Company’s culture, events, and message

Prepare, send out and analyze post-event surveys Requirements

At least five (5) years of Human Resources management experience, two (2) of which shall be in leadership / supervisorial capacity, preferably in the BPO

Thorough working knowledge of HR best practices relative to employee and labor relations, DOLE and other Legal Compliance related to employment, and organization management

Demonstrated the ability to connect, communicate, and influence, to elicit cooperation across all levels within the organization, including executive stakeholders effectively and credibly

Excellent service orientation, and organization skills, including reporting and analysis, presentation skills, time management, planning, and the ability to manage multiple priorities at any given time

A people-first mindset and the ability to deliver short-term and long-term solutions

Undisputed integrity, reliability, professionalism, and maturity, even in uncertain situations

Willing to work on a hybrid setup

Able and willing to work on the night shift or any other schedule as required

Must be able to work on any of our sites:

8th Floor Zeta Tower Bridgetowne, C-5 Quezon City

6th Floor Tower 1Rockwell Business Center, Ortigas

Summary of role requirements:

Looking for candidates available to work:

Monday: Evening

Tuesday: Evening

Wednesday: Evening

Thursday: Evening

Friday: Evening

More than 4 years of relevant work experience required for this role

Working rights required for this role

Expected salary: 65,000 per month

Full time