Onboarding Program Manager

Contentsquare is a global digital experience analytics company empowering the brands you interact with every day to build better online experiences for all.

Since our founding in France in 2012, we have grown to be a truly global and distributed team – known as the CSquad – representing more than 72 nationalities across the world.

In 2022, we raised $600M in Series F funding, and we were also recognized as a certified Great Place to Work in France, Germany, Israel, US and UK.

In November 2023, we acquired Heap, our largest acquisition to date, strengthening our analytics platform to provide a 360 view of users' digital experience.

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We’ll never initially contact you via text or GChat, and never solicit money from you.

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What you will do:

As an Onboarding Program Manager, you will be responsible for facilitating the onboarding of new clients, ensuring smooth implementation, testing, and enablement guidance.

You will work in a project management and customer advisory capacity, leveraging your analytical and technical skills to guide clients through their end-to-end deployment effectively. Your days will be dynamic, tackling complex customer issues and ensuring the success of all clients in achieving their objectives.

You will serve as a valued member of the Professional Services organization, fostering strong relationships with internal partners to facilitate successful customer onboarding for all.

On a typical day, you may:

Serve as a technical project manager to onboard new clients and effectively implement their Contentsquare products.

Take ownership of successfully onboarding a diverse portfolio of clients across EMEA, guiding them through the onboarding phase and driving implementation, testing, and enablement. Ensure swift product delivery and adoption to facilitate insights delivery.

Proactively manage the expectations of both customers and internal stakeholders during the onboarding and deployment phases by identifying, engaging, and coordinating the appropriate resources.

Act as the primary point of contact for all onboarding-related matters.

Collaborate closely with Contentsquare's Account Managers, Customer Success Managers, Implementation Managers, Adoption Managers, and Strategic Consultants to align with clients' objectives and drive success.

Engage with clients from various industries (e.g., e-commerce, fashion, hi-tech, travel, etc.) and manage different roles on the client side (e.g., product managers, developers, e-commerce executives, data analysts, etc.).Maintain and update customer project plans and activities using our enterprise project management tool, Kantata.

Take responsibility for managing escalations within the client portfolio.

Provide support to our partners in the region as they oversee Contentsquare deployments for their end customers.

What you'll need to succeed:

Minimum of 3 years of experience in technical project management, engagement management, delivery management, or onboarding management, preferably within a SaaS company.

Excellent communication skills (both written and verbal) in English. Proficiency in an additional language beyond English and Arabic is advantageous.

Demonstrated expertise in project management and customer-facing roles, particularly within global organizations.

Experience collaborating across regions, demonstrating strong proactivity and autonomy in interactions with internal peers abroad.

Proficiency in analytical thinking and problem-solving.

Comfortable managing and prioritizing multiple projects simultaneously.

Ability to thrive in a global, dynamic, cross-functional, team-oriented environment.

Sound understanding of Agile development processes and methodologies.

Full-time

Why you should join Contentsquare: ️ We’re humans first. We hire dedicated people and provide them with the trust, resources and flexibility to get the job done ️ We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits ️ We are a fast-growing company with a track record of success over the past 12 years, yet we operate with the agility of a startup. That means a huge chance to create an immediate and lasting impact ️ Our clients, partners and investors love our industry-leading product To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are a few we want to highlight: ️ Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year ️ Work flexibility: hybrid and remote work policies ️ Generous paid time-off policy (every location is different) ️Immediate eligibility for birthing and non-birthing parental leave ️Wellbeing and Home Office allowances ️A Culture Crew in every country to coordinate regular outings such as game nights, movie nights, and happy hours ️ Every full-time employee receives stock options, allowing them to share in the company’s success ️We offer many benefits in various countries -- ask your recruiter for more information We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read ourJob Candidate PrivacyNotice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.