Customer Service Agent

Job Description

Job Description: The Freight Forwarding Customer Service Agent handles customer shipments, from the planning stage to the actual movement, and performs delivery follow-up. The job addresses domestic and international shipments while ensuring import/export regulations compliance.

Responsibilities:

Provide exceptional customer service while building relationships with new and existing customers.

Manage all inquiries and requests promptly.

Arrange shipments by examining destination, route, rate, delivery time, and carrier dispatches.

Administer and create files with all necessary booking information (Purchase Order, Booking, Container Size, Temperature, Sail Date, etc.).

Verify merchandise shipped by matching bills of lading, reconciling quantities, and identifying discrepancies.

Ensure the customer is updated on all product discrepancies received (damage, shortage, and overage).

Coordinate shipments with the warehouse and ensure cargo is traced, cleared, and released at port facilities.

Assist with communications to carriers when issues arise.

Responsible for managing several on-hand reports.

Compile and submit accurate, regular, and timely reports as requested.

Immediately reports and documents irregularities to supervisors.

Performs other tasks as necessary.Required Skills/Abilities:

Excellent verbal and written communication skills in English (required) and Spanish (preferred).

A college degree is preferred, not required.

Good management and organizational skills.

Strong problem-solving skills.Education and Experience:

A college degree is preferred, not required.

At least one year of Logistics or freight forwarding experience is preferred.

At least one year of direct customer service experience.

At least one year of experience in logistics and supply chain management software (Cargo Wise 1 preferred).Physical Requirements:

None