IT Infrastructure Technical Specialist II

Schedule: Full-time

Building on our past. Ready for the future

Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.?

Right now, we’re bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now.

We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects.

IT Infrastructure Technical Specialist

Reporting to Configuration Engineering Manager

We are looking for an advanced technician to join our team to help manage 150 locations, 44,000 workstation and 4000 servers. This technician will contribute to the management of SCCM and Remote access technologies including but not limited to: lifecycle and capacity management, administration, maintenance, vendor management and support. This is an operation position which will require you to use technical knowledge and organizational skills to implement, remediate and maintain Microsoft patch level across the enterprise, research and establish an application delivery framework that is consistent with architectural and self service delivery objectives.

You'll be:

An individual with a self-starter attitude and is outfit with skill sets to drive conversation, gain consensus, technically validate, and drive completion

Implementing & managing consumption, performance, and Monitoring platform reporting

Participating in deep dives for continual improvements to delivery and performance to ensure Worley’s customers benefit from the best application, patching and configuration experience.

Establishing governance and compliance framework for Application delivery, patching and configuration

Overseeing technical aspects to Service Delivery and partner with Service Partners to drive community of practice excellence.

Supporting audit function, prepare reports and documentation for Compliance

Participating and contribute to Knowledge Management, Problem and support the Incident Management process

Collaborating with Customer and Support organization for continual improvement

Carrying out routine patch management and application deployment libraries; prepare, distribute, and effect deployment of critical, security, and otherwise required patches of all managed libraries using tools such as SCCM and Citrix MCS

You'll have:

Experience supporting and managing and deploying SCCM and Server platforms in an enterprise environment using Cloud and on-premise solutions

Must have an expert understanding of Windows OS including Windows 10, Windows 11, Server 2016 and 2019

High level knowledge of enterprise technologies (ie: VMWare, Azure, Citrix, Aternity)

Ability to work independently without intensive oversight, take initiative, and research problems independently

Ability to identify, develop, and implement initiatives to improve the IT environment and user experience

Experience working with and supporting structured change management, testing, and configuration

Strong analytical, problem-solving, and trouble-shooting skills

High level knowledge of scripting for reporting, analysis and automation of manual processes

Sound knowledge of industry standards and methodologies

Ability to remain flexible as priorities change, adaptable to change, and able to accept ambiguity

Established skills in time management, multi-tasking, and prioritization of work

Education – Qualifications:

Post-secondary qualification in related field

Information Technology Infrastructure Library (ITIL) or Microsoft Operating Framework (MOF) qualifications and experience highly regarded

Relevant Microsoft Technical accreditation is highly desirable

Moving Forward:

We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation.

We’re building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology.

Whatever your ambition, there’s a path for you here. And there’s no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.