Customer Service / Sales Support Officer
Description:
About EGR:
Founded in 1973, the EGR Group is a world-class designer and manufacturer of precision engineered solutions marketed through two Strategic Divisions – Automotive and Building and Commercial Products. Headquartered in Brisbane Australia, the Group operates manufacturing plants and distribution warehouses in Australia, North America, Europe, Thailand, and China. EGR Decor supply a range of world class decorative vertical surface solutions for residential and commercial applications such as kitchens, bathrooms, offices, and hotels.
The Role:
This role would be working with the Customer Service and Sales teams located in Darra, Brisbane. You would be working with our major brands including StyleLite, Stylelex, and Bliss QLD. This is an exciting role with endless potential!
Responsibilities:
Perform duties in line with the Sales Strategy
Provide excellent customer service via phone and email
Complete inventory checks and supply lead times
Liaise with the Operations and Procurement teams regarding product availability for sales and shipments
Process Warranty Sales Orders into QAD when provided by the Technical & Warranties Manager.
Update the Warranties database when required, with Sales Order and ETA details.
Liaise with the internal Cabinetry Supervisor or External Cabinet makers
Ideal Candidate will bring:
Prior administration experience
Excellent communication and negotiation skills, either by phone, email or in person
High level of computer literacy
Understanding of shipping methods including road, sea and air and the shipping terms used for both local and export regions
Experience working with a Customer Relationship Management (CRM) system
High degree of accuracy and analytical skills essential
Effective planning & organizing skills; ability to handle multiple tasks/duties
This is a great opportunity to work with an established and growing company.
If you have a love of Customer Service we want to hear from you!
Summary of role requirements:
Looking for candidates available to work:
Monday: Morning, Afternoon
Tuesday: Morning, Afternoon
Wednesday: Morning, Afternoon
Thursday: Morning, Afternoon
Friday: Morning, Afternoon
Saturday: Morning, Afternoon
Sunday: Morning, Afternoon
No experience required for this role
Working rights required for this role
Full time