EDI Analyst I (Onsite)

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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Lavanya

Title: EDI Analyst I

Location: Deerfield, IL

Duration: 7 months

100% Onsite

Description

This Senior Analyst leads initiatives and develops plans to provide operational support for client's e-Solutions by driving awareness, implementation, and technical support for trading partners, customers, and suppliers to expedite client's business transactions and increase operational efficiencies.

What you will be doing:

Partner with the e-Solutions Manager to identify key process improvements and technical skill development

opportunities

Assist in the development of team success metrics and implement quality standards

Initial escalation points for customer (internal and external) issues and team member assistance

Assist with additional support and implementation work to ensure timely resolution of requests

Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training

Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets

Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner

Ensure data standards are HIPAA compliant and adhere to client privacy and security policies

Identify additional solutions or practices to improve the operations and activities of client e-Solutions and the customer journey.

Participate in projects relating to client's e-Solutions and liaise with key stakeholders

Collaborate with IT business partners and suppliers on key business initiatives

This individual will do the setup on JD Edwards (JDE), testing with the vendors, testing, coordination with the team

What you will bring:

Bachelor's degree or equivalent

At least 1-year prior work experience in a support role with 1or more years of previous customer service experience

Demonstrated ability to identify and implement process improvements

Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings

Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages

Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.

Root cause analysis

Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behavior.

Demonstrated ability to identify and implement process improvements.

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.