Bilingual Collections Specialist

Job Description

Bilingual Collections Specialist

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Globe Acceptance, Inc., a Bernau Capital Partners company, is a dynamic and growing organization. We specialize in purchasing and servicing sub-prime automobile installment sales contracts. Our organization is looking for a Bilingual Collection Specialist who is motivated to make a positive impact to achieve our company’s goals.

The Collections Specialist will be responsible for reviewing each account to determine the best way to approach the client, and then executing their plan to bring in the maximum amount of revenue. The ideal candidate is looking to become part of a hard-working team that is driven and embraces challenges. We offer competitive compensation and possible career advancement opportunities.

Key Responsibilities:

Perform collection calls and/or correspondence in a fast-paced goal-oriented collections department.

Provide customer service regarding collection issues, process customer payments, and resolve client discrepancies and short payments.

Accountable for monitoring, maintaining, and reducing delinquency for assigned accounts.

Reconcile customer disputes as they pertain to payment of outstanding balances that are due.

Provide excellent and considerate customer service to clients.

Required Skills:

Must be Bilingual - Spanish/English.

Excellent customer service.

Strong attention to detail and goal oriented.

Excellent written and verbal communication.

Ability to prioritize and manage multiple responsibilities.

Accounts Receivable knowledge/experience a plus.

Compensation and Benefits:

Competitive compensation including base plus incentive.

Offer complete benefits package.

Paid time off including vacation and holidays.

Ongoing training and development.

Globe Acceptance is an Equal Opportunity Employer