Implementation Coordinator

Job Description

The Implementation Coordinator is responsible for assisting the Implementation Team to effectively manage the onboarding relationship of new clients, as well as the ongoing relationship of existing clients with new projects. The Implementation Coordinator works to ensure overall client satisfaction, accuracy and timeliness of implementation projects for new products and services. Responsibilities

Manage new client account implementation by creating and executing all needed documents and tasks

Acquire client requirements and or needs using appropriate tools and methods

Interaction with the client to manage their initial client setup including but not limited to managing their products, proposals, technology needs and more

Operate as the lead point of contact for all matters specific to the implementation process

Build and maintain strong, initial client relationship to be transitioned to an Executive Account Manager upon successful implementation of client to include but not limited training, sales support, etc.

Ensure the timely and successful delivery of our solutions according to client needs and objectives

Communicate clearly the progress of initiatives to internal and external stakeholders through structured processes, goals, and client expectations

Job responsibilities are subject to change to align with business goals and are not intended to be all inclusive

Professional appearance and demeanor

Availability to work remote and/or onsite between the hours of 8:00 am- 6:30 pm Monday thru Friday, shifts may vary within these operational hours

Other duties as assignedRequired SkillsSkills:

3+ years of project management or relevant & proven problem-solving work experience

Demonstrated communication proficiency; able to effectively present and credibly influence at all levels of the organization, including executive and C-level

Competent in Microsoft Applications (i.e. Outlook, Word, Excel, PowerPoint)

Capacity for managing multiple tasks/projects with organization and timely completion

Experience in delivering client-focused solutions based on client needs

Exceptional listening and presentation skills

Excellent verbal and written communications skills

Well-developed interpersonal skills; the ability to communicate effectively, to both transmit and receive information, to provide and receive feedback

Expertly manage multiple tasks, maintaining organization and timely completion of projects with effective communication across departments to maximize productivity and profitability

Detail orientated with low error levels, while working under pressure

Thorough understanding of different client types and services offered

Sustain thorough knowledge of all contract documents for execution and complianceQUALIFICATIONS:

Bachelor’s degree preferred (particularly in related field) or equivalent work experience

All prospective employees must pass a background and drug check