Front Desk Clerk

Job Description

Job Summary

A Front Desk Agent displays a high degree of organization and attention to guest needs. Their primary responsibility is to ensure the highest level of services possible in an efficient, courteous, and professional manner by following standards of aggressive hospitality and adhering to guidelines and procedures. All of this should be done in a friendly and pleasant demeanor and in a prompt, courteous and respectful manner.

Benefits

Flexible Schedule

Hotel Travel Discounts

Paid Training

Growth Opportunities

Holiday Pay

Paid Time Off (Bereavement/Jury Duty)

Responsibilities

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates, and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

Qualifications

Customer service background

Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.