Business Development Center Assistant Manager

Job Description

Business Development Center Assistant Manager will help oversee all aspects of the Business Development Center operations. This role will assist with leading a team of dedicated professionals focused on generating leads, nurturing customer relationships, and driving revenue growth through effective communication and customer engagement strategies.

REQUIREMENTS AND QUALIFICATIONS

Must have a high school diploma or equivalent

Attention to detail, organization, time management skills, ability to work as a team

Superior customer service skills, excellent communication and interpersonal skills

Analytical mindset with the ability to use data-driven insights for decision-making

Ability to multitask while maintaining a high attention to detail

Ambitious, goal-oriented mentality and eager to improve

Adapt to the demands of business needs

Effective written and verbal communication skills, ability to motivate and communicate enthusiasm for O’GARA and its brands

Maintain a high level of professional personal appearance and conduct

Valid Nevada driver’s license and insurable

DUTIES AND RESPONSIBILITIES

Develop and implement BDC strategies to generate and convert leads, maximize customer retention, and achieve sales and revenue goals

Assistant with engaging and motivating team members to achieve key goals and performance expectations

Work with the Marketing team to manage and develop the media plan and various advertising and promotional campaigns

Create and maintain a good working relationship with all departments

Assist with customer complaints in such a way to ensure a high level of customer satisfaction

Maintain an enthusiastic attitude to build positive employee attitudes and morale

Manage database, ensuring that records are complete and current

Recording information, processing, and filing forms

Log all customer attempts and comments into CRM tool and schedule follow-up calls

Confirm scheduled appointments

Re-schedule “no show” customer appointments

Follow up with sales department to find out about the appointment and the outcome

Manage and update customer’s changes in the database

Manage customer website requests (internet inquiries)

Contact internet clients via email and phone to schedule sales appointments

Continuously assess and improve BDC processes, workflows, and lead management systems to enhance efficiency and effectiveness

Monitor key performance indicators (KPIs) such as conversion rates, response times, and lead quality, and provide regular reports to senior management

Conduct training sessions and workshops to enhance the skills and knowledge of BDC team members, ensuring they stay up to date with industry trends and best practices

EMPLOYEE BENEFITS

Health, Dental, and Vision coverage for employees

401K Plan

Paid time off

Paid training, growth opportunities

Employee vehicle purchase plans

Discounts on products

We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability or veteran status.