Call Center Representative

Job Description

The Call Center Representative must have direct, relatable Call Center experience. The CCR will work in a high-volume, Call Center setting and is responsible for handling inbound calls with customers, always taking a friendly, courteous, professional and ethical approach. The Call Center Representative will ensure a pleasant and meaningful experience for all customer interactions.

Duties and Responsibilities:

Ability to effectively communicate and answer customer inquiries.

Handle a high-volume of inbound calls in a fast-paced call center environment.

Provide exceptional service and resolutions in a time-efficient manner.

Excellent problem-solving skills.

Active listening and strong communication skills.

Ability to adapt and work well in a busy call center environment.

Resolve customer challenges and provide accurate and definitive information.

Qualifications:

A high school diploma or equivalent.

Direct Call Center experience, 1+ years.

Technologically savvy, excellent use of systems.

This position requires in-office training and remote work after successful training is completed. Candidate resumes with direct Call Center experience will be considered only.Company Description

In an era of constant workforce changes, Mb Staffing Services offers something you can count on: The perfect fit! We continue this with a seamless transition. We listen intently. We think strategically. And we act methodically. We respond with speed and an eye to the future! We are a precision placement, results-oriented firm serving a full spectrum of industries and staffing needs.