IT Infrastructure Support Analyst

Make environmental preservation and safety a priority.

For the installation, modifications, upgrades, and operational maintenance of vessels, create and maintain documentation.

Collaborate with the applications, team lead, and IT support team to build system configurations based on requirements, guaranteeing the technical coherence of the IT solutions from beginning to end.

Oversee the migration or upgrade of current systems or applications, and successfully manage the implementation and operational support of projects to ensure that SLAs are met or exceeded.

Examine the system's design, testing, root cause analysis, and solution analysis; provide recommendations as needed.

Diagnose issues, put preventative and remedial measures into place, and instruct the IT support staff on multi-tiered application designs utilising a range of technologies.

Oversees and provides support for the data center's infrastructure, which includes storage and backup systems for HPE Nimble, Veeam, and Azure Site Recovery as well as VMWare and HyperV.

Take part in maintenance and support tasks like vulnerability management, incident response, and troubleshooting.

Maintains and watches over Active Directory and its constituent parts, such as backups, OUs, Group policies, DNS, DHCP, MDT, and WDS.

Extensive knowledge of middleware standards and best practices for constructing a durable and hardened environment.

Maintain, keep an eye on, and assist the IT support staff with cybersecurity, best practices for security, and backup options.

Oversee and oversee the purchase request for IT hardware, and be in charge of the handover and takeover procedures for the vessel.

Joins the on-call support team and offers weekend and after-hours service.

Achieves the monthly KPIs for ongoing projects, communication efforts, and vessel ticketing.

Requirements:

IT or computer science bachelor's degree, or equivalent

At least five years of experience deploying IT systems

Understanding of Microsoft Office 365, MS Windows server, Windows 11, Active Directory, firewalls, network switches, UPS, antivirus software, storage/backup, and replication systems, as well as certifications is a plus.

An additional benefit would be expertise managing a data centre and familiarity with Python and PowerShell programming.

Knowledgeable about thin client environments and Hyper-V

Construct servers using best practices and companyStandards.

Familiarity with data cabling, cloud computing, communication systems, Wi-Fi infrastructure, and communication

Proactive, energetic, responsible self-starter with a strong focus on customers and the ability to multitask

The capacity to set priorities and adhere to deadlines

Effective communication skills, verbal, non-verbal and written; ability to communicate with team members at all levels of the organizations

Able to adapt to a wide range of job environments