Customer Support Representative

Role Objectives

Form part of the pioneer support team for a rapid growing tech startup in the e-commerce space. Each Customer Support Representative will be expected to help support the rapidly growing user base in maximizing the new platform by processing orders and assisting them with any challenges they might encounter contributing to the company's overall success ensuring future growth opportunities.

Job Description

Primarily responsible for supporting customers in using the platform which includes Transaction Fulfillment/Processing, Refund Processing, and other Support Requests received via chat and email. Ability to support customers via call/meeting is a big plus.

Process customer feedback, technical issues and triage/moderate them with specialized teams through issue resolution whilst providing the necessary updates and follow-ups with the end users.

Collaborate closely with Team Lead/Manager in addressing issues or concerns with daily tasks and activities

Receive/detect user complaints and provide support in order to de-escalate and delight customers.

Consistently perform with high accuracy and attention to detail

Required Skills

Has at least 1 year of experience in a Customer Support, Customer Service, Customer Experience related role in Chat and/or Email channels

Good spoken and written English communication skills

Able to communicate clearly and effectively

Enthusiastic about learning and gaining new skills, knowledge in the Tech Startup space

Benefits and Perks

Competitive base salary

HMO coverage

Life Insurance

Vacation, Sick, and Compassionate Leave

Service Incentive Leave Cash Conversion

Medical, Rice, Clothing and Laundry Allowance

State-of-the-art facilities & great work environment

Opportunity for career growth within

This is a full-time position based in BGC, Taguig.